The satisfaction of our clients is of utmost importance to us and we recognize it is crucial to our continued success. Feedback from our physician customers is one of the best indicators of how well we are doing in this regard.
Since the first deployment in 2001, the NextGen system has been successfully installed in many Hoag physician practices, both large and small, by the Nautilus team of dedicated professionals (formerly Hoag Practice Management, Inc.). Feedback from actual physicians is the best indicator that the Nautilus team delivers as promised. Note: Due to the transition of staff and services from HPMI to Nautilus Healthcare Management Group on 1/1/08, references to the quotes below to “Nautilus” may refer to services performed by HPMI prior to 2008.
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“Economic Benefits”
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“Newport Family Medicine partnered with HPMI in 1997 to provide the management, billing, and accounting for our group. We have been very pleased with the outcome and their continued commitment to enhancing our practice. Through operational improvements, effective billing practices and electronic medical records, our office overhead was significantly reduced and is now better than industry standards. Their staff provided great support through every step of the EMR implementation process and, although it was difficult at times, we realized tangible economic benefits very quickly.”
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Catherine Campion, M.D.
Newport Family Medicine |
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“No Paper Charts”
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“At Irvine Internal Medical Group, we partnered with HPMI in 2005 to start our new practice when we transitioned to Hoag from another healthcare organization. We utilize almost all the services offered by Nautilus: practice management, billing service, accounting and EMR technology. With the NextGen EMR system and scanning, our office has had no paper charts almost from the beginning and our ability to streamline operational workflow (and reduce overhead expense) is greatly enhanced. Overall, we are very happy with the relationship and feel they are truly committed to the success of our practice.”
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Emad Mikhail, M.D.
Andrew Siskind, M.D.
Irvine Internal Medical Group |
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“Increased Income”
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“I appreciate Nautilus' help with the successful implementation of NextGen in our two physician practice. The interoperability with Hoag/GNP and the lab interfaces are extremely beneficial. Also, my EMR system enhancement suggestions are taken seriously and many of them have already been implemented. My income increased 20% last year after I switched to Nautilus’ billing system and started on EMR."
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Catou Greenberg, MD
Family Practice |
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“Proven Performance”
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“HPMI/Nautilus has provided the practice management system and billing services for me and my colleagues in our OB/Gyn practice since 1995. During the years, our practice has gone through many changes, but the service provided by Nautilus’ staff has been consistently high quality and reliable. We evaluated other billing services over the years, but when we considered the collections track record and the value of integrated technology, we decided that proven performance was worth more than promises. I cannot emphasize enough the importance of management integrity and customer responsiveness in a physician services organization like Nautilus.”
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Allyson Brooks, M.D.
OB/Gyn |
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“Commitment and Responsiveness”
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“We are very satisfied with the services we receive from Nautilus and with the NextGen EMR system. During the many years we have worked with the management and staff of Nautilus, both with former groups and now in our current practice, we have come to value highly their commitment, responsiveness and reliability. In 2006, they provided tremendous assistance with the set-up of our new medical group, including a customized process to merge our electronic NextGen charts. More recently, Nautilus came to our aid during a challenging operational situation, even though they were not contractually obligated to do so. We now take advantage of multiple services they offer (EMR, billing, accounting, management consulting) and consider them a trusted business partner."
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Irvine Family Care, Inc.
Janet Goodfellow, MD
Sheryl Long, MD
Ronald Young, MD
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“Technologically Proactive”
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“I have utilized HPMI (and now Nautilus) services for 10 years as a full-time physician, and now as the Medical Director of the Family Care Centers Baker office. In 2002, before other groups in the area adopted electronic medical records, HPMI put its full backing behind implementing the NextGen EMR system across all of our 5-location group offices. Their full time support made the transition much smoother than had we tried to go it alone. We are lucky to be allied with a technologically proactive organization, and are now well ahead of the EMR adoption curve, enjoying the benefits of our fully electronic office."
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Peter Kim, M.D.
Family Practice |
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“Professionalism”
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“Pacific Hospitalist Associates, Inc. has been a satisfied customer of HPMI and now Nautilus since 2001. We utilize their billing service as well as corporate administration and accounting. During our association, I have been consistently impressed by the professionalism and competence of their staff. In addition, they have always been willing to work with us so that we can adapt and prosper in the ever-changing healthcare environment.”
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Weston Chandler, M.D.
Pacific Hospitalist Associates, Inc. |
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“Powerful EMR System”
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"While there was an initial learning curve, all our physicians and staff learned the system and learned it well. In return, we've gotten a more powerful EMR system that's worked well in a small office environment. Furthermore, easy access to tech support and the EMR advisory group have allowed us to offer suggestions that have improved the system and adapted it to our changing needs. I'm especially looking forward to the newest version of NextGen, coming in early summer 2008, that I think will reduce the learning curve."
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Felix Horng, MD
Woodbury Medical Group |
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“Workflow Efficiencies”
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“Our Cardiology practice received comprehensive support and assistance from the Nautilus team during and after our EMR implementation. It is great that we can send electronically generated consult notes directly to our referring physicians and we have realized many other workflow efficiencies with the NextGen system. Nautilus staff always takes our suggestions seriously and have worked with us cooperatively to adapt the templates, documents, etc. such that they meet our needs.”
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Darel Benvenuti, M.D.
Thomas Benvenuti, M.D
Newport Cardiovascular Associates |
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“Consistent Performance”
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“Hoag Practice Management has managed all aspects of our 5-physician pediatric practice since 1994. The relationship with HPMI/Nautilus has been extremely beneficial and I remain very satisfied with the services they provide. Consistent performance is hard to come by these days in any industry, so my colleagues and I truly appreciate such a mutually beneficial partnership spanning so many years. Our revenue stream has never faltered and the overhead expense for our practice is well below the average for other pediatric practices.”
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Barry Behrstock, M.D.
Pediatrics |
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“Integrity and Reliability”
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“When UrgiKids opened in January 2003, HPMI provided management, billing and business development expertise for our fledgling organization, contributing significantly to the success we now enjoy. Our urgent care pediatricians also utilize their NextGen EMR system and we are very pleased with how it has streamlined visit documentation. The employees at Nautilus continually demonstrate resourcefulness, integrity and reliability in the services they provide. The company is sincerely dedicated to its clients’ prosperity and I consider them to be trusted partners in our enterprise.”
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Andrew Blumberg, M.D.
Medical Director, UrgiKids, Inc. |
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“Solo Practice Efficiency Improvement”
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“I have spent years working to improve the efficiency of my solo practice and was proud of my low overhead and staff levels. I did not believe it possible to get any more efficient and would have been happy if my EMR conversion had been a "break-even" proposition for my practice. Remarkably, I saw a decrease in staffing by 20 hours a week my first month! When combined with the savings in printing costs, NextGen will pay for itself many times over. I never would have believed it!”
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Bart Barrett, M.D.
Family Practice |
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